NEW DELHI: Right from non-refund of fees to making admission contrary to merit, from refusal of admission in accordance with the declared admission policy to withholding of original degrees/diplomas/certificates by institutions, the University Grants Commission (UGC) will now monitor and address all grievances of students and teaching/non-teaching staff through a centralised portal called ‘e-Samadhan’, which will be made operational next week.
The Commission has also set a time-bound redressal process, which includes resolving students-related issues within 10 days and prevents unfair practices in higher education institutions (HEIs).


According to UGC, with the admission season on and as many students have already secured seats in universities/colleges out of the ambit of the CUET-UG and some of whom may withdraw once the engineering, medical and CUET-based admissions get underway, this service would be of immediate benefit to them. UGC has recently issued a circular stating that if a student withdraws from a particular course/college/university by October 31, 2022, s/he should get full refund of the fee and also the institution would return the original certificates submitted at the time of admission.
Stating that UGC has large number of stakeholders comprising 1,043 universities, 42,343 colleges, 3.85 crore students and 15.03 lakh teachers, its chairperson M Jagadesh Kumar said that the Commission has a greater role to play in resolving challenges and issues faced by various stakeholders, particularly students and faculty.
Speaking about the new centralised portal, Kumar said: “UGC provided various mechanisms. Because of non-availability of a single-window system, the stakeholders were lodging multiple complaints/grievances at various places. Owing to that the redressal mechanism was working at a slow pace, which was also causing further concerns to the stakeholders.”

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